Whether you're planning a large Home improvement project for a growing family or simply getting new storm windows, finding a licensed, competent, and reliable Contractor is the first step to a successful and satisfying Home Improvement Renovation. This applies to anyone regardless of where you live in the Palm Beach County area.
Your home may be your most valuable financial asset. That's why it's important to be cautious when you hire someone to work on it. Contractors, and repair/maintenance contractors often advertise in newspapers, on the internet, and on the radio and TV. However, don't consider an ad an indication of the quality of a contractors work or his ethics. Your best bet is a reality check from those in the know: friends, neighbors, or co-workers who have had home improvement work done. Get written estimates from several firms. Ask for explanations for price variations. Don't automatically choose the lowest bidder. Most of all check with all your city agencies to determine if he is licensed and fully insured.
Home Improvement Professionals
Depending on the size and complexity of your project, you may choose to work with a number of different professionals:
· General & Residential Contractors manage all aspects of your project, including hiring and supervising subcontractors, getting building permits, and scheduling inspections. They also work with architects and designers.
· Specialty or Sub Contractors install particular products, such as cabinets and bathroom fixtures.
· Architects design homes, additions, and major renovations. If your project includes structural changes, you may want to hire an architect who specializes in home remodeling.
· Designers have expertise in specific areas of the home, such as kitchens and baths.
· Design/Build Contractors provide one-stop service. They see your project through from start to finish. Some firms have architects on staff; others use certified designers.
Don't Get Nailed
Not all contractors operate within the law. Here are some tip-offs to potential rip-offs. A less than reputable contractor:
· solicits door-to-door;
· offers you discounts for finding other customers;
· just happens to have materials left over from a previous job;
· only accepts cash payments;
· asks you to get the required building permits;
· can not produce a valid Home Improvement Contractors license to prove they are licensed in Pennsylvania.
· pressures you for an immediate decision;
· offers exceptionally long guarantees;
· asks you to pay for the entire job up-front or drops his price drastically in order to entice you to give them the job;
· suggests that you borrow money from a lender the contractor knows. If you're not careful, you could lose your home through a home improvement loan scam.
Run a License Check
Check with the Florida governing authorities to verify that they have a license and it is also currently in force.
Hiring a Contractor
Interview each contractor you're considering. Here are some questions to ask.
· How long have you been in business? Look for a well-established company and check it out with consumer protection officials. They can tell you if there are unresolved consumer complaints on file. Keep in mind that: No record of complaints against a particular contractor doesn't necessarily mean no previous consumer problems. It may be that problems exist, but have not yet been reported, or that the contractor is doing business under several different names.
· Are you licensed and registered with the state of Florida? Using a licensed contractor provides protection to consumers simply because these agencies may be able to impose fines, penalties, and even imprisonment of contractors who do not abide by all the rules, regulations, and laws created for the industry. Consumers who use unlicensed and or uninsured contractors have no recourse if their project goes sour. Some consumers elect to choose these unethical companies simply because their bottom line cost of a project is much cheaper than that of a true professional contractor who pays all his expenses to operate a legitimate business. Consumers who only care how much it costs to complete their work and hire an unlicensed, uninsured, and un-regulated contractor have no one to blame but themselves if something goes wrong with their project. In the end it is quite possible to pay double for your work. It happens every day.
· How many projects like mine have you completed in the last year? Ask for a list. This will help you determine how familiar the contractor is with your type of project.
· Will my project require a permit? This depends on the exact type of work. A competent contractor will get all the necessary permits before starting work on your project. Be suspicious if the contractor asks you to get the permit(s). It could mean that the contractor is not licensed or registered, as required by the state of Pennsylvania.
· May I have a list of references? The contractor should be able to give you the names, addresses, and phone numbers of at least three clients who have projects similar to yours. Ask each how long ago the project was completed and if you can see it. Also, tell the contractor that you'd like to visit jobs in progress if there is one currently going on.
· Will you be using subcontractors on this project? If yes, ask to meet them, and make sure they have current insurance coverage and licenses, if required. Also ask them if they were paid on time by this contractor. A "mechanic's lien" could be placed on your home if your contractor fails to pay the subcontractors and suppliers on your project. That means the subcontractors and suppliers could go to court to force you to sell your home to satisfy their unpaid bills from your project. Protect yourself by asking the contractor, and every subcontractor, for a lien release or lien waiver.
· What types of insurance do you carry? Contractors should have personal liability, worker's compensation (only if they are insuring company employees), and property damage coverage. Ask for copies of insurance certificates, and make sure they're current. Avoid doing business with contractors who don't carry the appropriate insurance. Otherwise, you'll be held liable for any injuries and damages that occur during the project.
Talk with some of the remodelers former customers. They can help you decide if a particular contractor is right for you. You may want to ask:
· Can I visit your home to see the completed job?
· Were you satisfied with the project? Was it completed on time?
· Did the contractor keep you informed about the status of the project, and any problems along the way?
· Were there unexpected costs? If so, what were they?
· Did workers show up on time? Did they clean up after finishing the job?
· Would you recommend the contractor?
· Would you use the contractor again?
Understanding Your Payment Options
You have several payment options for most home improvement and maintenance and repair projects. For example, you can get your own loan or ask others if they know anyone to arrange financing for larger projects. For smaller projects, you may want to pay by check or credit card. Avoid paying cash. Whatever option you choose, be sure you have a reasonable payment schedule and a fair interest rate. Here are some additional tips:
· Try to limit your down payment to know more than 40%. Some state laws limit the amount of money a contractor can request as a down payment. Contact your state or local consumer agency to find out what the law is in your area.
· Try to make payments during the project contingent upon completion of a defined amount of work. This way, if the work is not proceeding according to schedule, the payments also are delayed.
· Don't make the final payment or sign an affidavit of final release until you are satisfied with the work and know that the subcontractors and suppliers have been paid. Lien laws in your state may allow subcontractors and/or suppliers to file a mechanic's lien against your home to satisfy their unpaid bills. Contact your local consumer agency for an explanation of lien laws where you live.
· Some state or local laws limit the amount by which the final bill can exceed the estimate, unless you have approved the increase. Check with your local consumer agency.
· If you have a problem with merchandise or services that you charged to a credit card, and you have made a good faith effort to work out the problem with the seller, you have the right to withhold from the card issuer payment for the merchandise or services. You can withhold payment up to the amount of credit outstanding for the purchase, plus any finance or related charges.
The "Home Improvement" Loan Scam
A contractor calls or knocks on your door and offers to install a new roof or remodel your kitchen at a price that sounds reasonable. You tell him you're interested, but can't afford it. He tells you it's no problem, he can arrange financing through a lender he knows. You agree to the project, and the contractor begins work. At some point after the contractor begins, you are asked to sign a lot of papers. The papers may be blank or the lender may rush you to sign before you have time to read what you've been given to sign. You sign the papers. Later, you realize that the papers you signed are a home equity loan. The interest rate, points and fees seem very high. To make matters worse, the work on your home isn't done right or hasn't been completed, and the contractor, who may have been paid by the lender, has little interest in completing the work to your satisfaction.
You can protect yourself from inappropriate lending practices. Here's how.
· Agree to a home equity loan if you don't have enough money to make the monthly payments.
· Sign any document you haven't read or any document that has blank spaces to be filled in after you sign.
· Let anyone pressure you into signing any document.
· Deed your property to anyone. First consult an attorney, a knowledgeable family member, or someone else you trust.
· Agree to financing through your contractor without shopping around and comparing loan terms.
Getting a Written Contract
Contract requirements vary by state. Even if your state does not require a written agreement, ask for one. A contract spells out the who, what, where, when, and cost of your project. The agreement should be clear, concise and complete. Before you sign a contract, make sure it contains:
· The contractors name, address, phone, and license number, if required.
· The payment schedule for the contractor, subcontractors and suppliers.
· An estimated start and completion date.
· The contractors obligation to obtain all necessary permits.
· How change orders will be handled. A change order, common on most remodeling jobs is a written authorization to the contractor to make a change or addition to the work described in the original contract. It could affect the projects cost and schedule. Remodelers often require payment for change orders before work begins.
· A detailed list of all materials including color, model, size, brand name, and product.
· Warranties covering materials and workmanship. The names and addresses of the parties honoring the warranties, contractor, distributor or manufacturer must be identified. The length of the warranty period and any limitations also should be spelled out.
· What the contractor will and will not do. For example, is site clean-up and trash hauling included in the price? Ask for a "broom clause." It makes the contractor responsible for all clean-up work, including spills and stains. Click here to view a Sample Contract!
· Oral promises also should be added to the written contract.
· A written statement of your right to cancel the contract within three business days if you signed it in your home or at a location other than the sellers permanent place of business.
Keep all paperwork related to your project in one place. This includes copies of the contract, change orders and correspondence with your home improvement professionals. Keep a log or journal of all phone calls, conversations and activities. You also might want to take photographs as the job progresses. These records are especially important if you have problems with your project during or after construction.
Completing the Job: A Checklist
Before you sign off and make the final payment, use this checklist to make sure the job is complete. Check that:
· All work meets the standards spelled out in the contract.
· You have written warranties for materials and workmanship.
· You have proof that all subcontractors and suppliers have been paid.
· The job site has been cleaned up and cleared of excess materials, tools and equipment.
· You have inspected and approved the completed work.
Where to Complain
If you have a problem with your home improvement project, first try to resolve it with the contractor. Many disputes can be resolved at this level. Follow any phone conversations with a letter you send by certified mail. Request a return receipt. That's your proof that the company received your letter. Keep a copy for your files.
If you can't get satisfaction, consider contacting the following organizations for further information and help:
· State and local consumer protection offices.
· Your state or local Builders Association and/or Remodelers Council.
· Your local Better Business Bureau.
· Action line and consumer reporters. Check with your local newspaper, TV, and radio stations for contacts.
· Local dispute resolution programs.